Resume

Current Work Experience

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> Cloud Engineer Intern - Bank; *Jan 2021 - Current*

Designing, implementing and maintaining AWS infrastructure.

Developing automation solutions for infrastructure and software installation and deployment.

Working in an Agile team contributing to planning sessions and other Agile ceremonies.

Previous Work Experience

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> Associate Adviser - Shadforth Financial Group / IOOF; *July 2019 - October 2020*

Point of contact for client technical queries.

Preparation for client meetings including cashflow modelling, calculations and research.

Assisting the Private Client Advisers with strategy development.

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> Paraplanner - Fiducian Financial Services; *Feb 2017 - July 2019*

Preparing high quality comprehensive Statement of Advice documents for Fiducian’s network of Financial Planners.

Developing investment strategies and generating financial models to represent the investment strategies. Performing calculations.

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Member Services Consultant - Plum Super (NAB Wealth); *Jan. 2016 - Feb 2017*

First point of contact for advisers and members in the Plum Contact Centre. Providing general support across PLUM's range of investment, insurance and superannuation products

Providing empathetic customer service through respect, understanding and effective communication.

Providing prompt escalation of issues and participate in the resolution and response back to the customer/adviser.

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Customer Service Officer - Bank of Melbourne; *Nov. 2013 - Jan. 2016*

Providing daily banking services to customers, such as transactions, enquiries and problem solving. /li>

While serving, identifying potential sales opportunities through conversations and observations; referring potential leads to Customer Service Specialists and Lending Manager.

Responsible for branch daily operations, such as security testing, ATM balancing, cash level management, ensuring posters and flyers are up to date, etc.